Last updated: October 2026
Privacy Policy
This policy explains what information Z9VPN uses when you visit the website, manage an account, receive a subscription, or contact support. It covers data processed directly by this service. Once you enter a third-party payment page, that platform's privacy rules also apply.
Account and Order Data
No email address is required to create an account; a username and password are all you need. The sign-up process does not ask you to provide an email address. Account data is used for authentication, subscription access, and account settings. Please do not include personal information unrelated to the service in your username.
Order records include the selected plan, order status, payment amount, transaction reference, and refund outcome. They are used to confirm payment, deliver subscriptions, and resolve disputes. Data usage and subscription status are used for billing and to display remaining benefits, not to infer browsing activity. Text and attachments submitted through a support ticket are used only to handle that request.
No-Logs Policy and Service Diagnostics
Z9VPN does not record which websites users access through international routes. It does not retain browsing history, content accessed, or detailed DNS queries, nor does it create connection logs that can be used to reconstruct an individual's browsing activity. Source addresses, destination addresses, and connection times are not retained as persistent user connection history.
Temporary session states needed to operate a connection are used only during data transmission and are not kept as historical logs after the session ends. Troubleshooting is limited to service error categories and aggregated operational status; message content is not collected. Account usage is subscription billing data and is handled separately from website activity. The no-logs policy does not mean account and order records do not exist.
Site Analytics and Browser Storage
Website analytics help us understand page visits, referral channels, device types, and entry-point clicks so we can improve documentation and site workflows. These statistics describe use of this website; they do not record websites users access through international routes and should not include passwords, subscription credentials, or support ticket content.
Cookies and local storage are used to maintain login sessions and save language preferences and essential interface settings. Login credentials may be stored in your current browser, so avoid keeping a session active on a shared device. You can restrict cookies or clear site data in your browser settings. Clearing data may require you to log in again and does not automatically delete account or order data held by the service.
Third-Party Payments and Data Disclosure
This service supports Alipay / WeChat / USDT. Payments are processed by the relevant third-party provider. Z9VPN receives the payment status and transaction reference needed to reconcile an order and does not ask you to provide your payment platform login password on this website.
Third parties may process transaction data under their own rules. Please read the relevant information before paying. This service does not sell account data. Relevant information is used or disclosed only as needed to deliver subscriptions, perform necessary technical processing, or meet legal obligations, and the scope of data involved is limited.
Data Retention and Deletion Requests
Account data is retained while account services are provided. Order and refund data is retained until settlement, dispute handling, and any applicable legal retention obligations are complete. Support ticket data is deleted or de-identified after the request and any necessary review have been handled. Temporary diagnostic data is deleted once troubleshooting is complete and is not turned into a record of browsing activity.
To access, correct, or delete account data, log in to the user panel and describe your request through the support ticket portal. Account ownership must be verified before the request is handled. Information that must be retained by law or due to an unresolved matter will have its use restricted, and the reason will be explained. Deleting an account is not a refund request. For subscription termination and refunds, also see the Terms of Service.
Policy Updates and Privacy Requests
When this policy changes, the revised text will be posted on this page and the month shown at the top will be updated. Important changes to data use or processing scope will be announced on the website or in the user panel. Any matter requiring separate consent by law will be handled accordingly.
If you have questions about this policy, data processing, or the outcome of a deletion request, contact us through a user panel support ticket. Submit only the information needed to investigate your request. Do not include your account password, payment credentials, or a complete subscription URL.